Pittsburgh, PA 15204 ♦ firstname.lastname@example.org ♦ 412-600-6057
Versatile, goal-oriented Operations/Business Manager with progressive experience in the government, nonprofit and financial services industries. Resourceful problem-solver with instinctive ability to build consensus and motivate teams to achieve organizational objectives.
Areas of Expertise
Program Development & Management ♦ Staff Supervision & Training ♦ Strategic Planning
Business Development Client Relations Workforce Development Facilities Management
Strategic Partnerships Community Relations Event Planning Process Improvement Budgeting
PA CareerLink, Pittsburgh, PA 2010 – 2017
Site Administrator / Center Manager
Directed and coordinated all functions and operations of the PA CareerLink Downtown Pittsburgh, an American Job Center, in accordance with the standards and expectations established by the Common-wealth of Pennsylvania, the Partner 4 Work and the Pittsburgh/Allegheny County PA CareerLink Operator Consortium.
Communicated with multiple partners to create and implement system-wide priorities and integrated them into the day-to-day operations of the PA CareerLink One-Stop office.
Achieved funded program goals within a complex service delivery system utilizing a team-oriented, outcome-driven management style.
Managed Title 1 Operator change, office relocation and implementation of strategic procedures to ensure continued operations and integration of partner staff.
Managed fiscal responsibility over $1 million shared operational budget. Managed and oversaw 42 staff through four operational partners. Managed facilities to ensure seamless operations including IT connectivity.
Provided direct Project Management accountability for various pilot and ongoing initiatives.
Served as Chair and Economic Adviser to Pittsburgh’s Local Management Committee overseeing the City of Pittsburgh’s welfare programs.
Prepared operational, fiscal and performance reports for system operators and funding partners.
Analyzed internal processes and implemented procedural or policy changes to improve operations.
Trained staff on ADA, EEO, FCJL, OFCC and other legislative compliance measures.
Developed and implemented strategic service delivery modules and programs for a variety of funding streams/special projects.
Standardized system-wide documents used by all staff members.
Coordinated outreach activities to external partners, trained and motivated staff to ensure successful program implementation.
Collected and interpreted customer satisfaction data to modify service delivery.
Created copy and maintained local website.
City of Pittsburgh, Pittsburgh, PA 1999 – 2010
Acting Assistant Director 2009
Business Development Supervisor 1999 – 2009
Oversaw all facets of business acquisition for the Pittsburgh/Allegheny PA CareerLink System including direct marketing based on industry classification. Developed job descriptions and ensured Equal Opportunity, Americans with Disabilities Act, federal and local contract hiring compliance.
Managed business development representatives across five locations serving Allegheny County.
Managed six community-based workforce contracts in city neighborhoods.
Coordinated job fairs and employer recruitment events.
Controlled divisional budgets based on funding streams and service demographic.
Interviewed, hired and trained new employees.
Developed and administered programs to assist local businesses.
Served as Equal Employment Opportunity Liaison for the PA CareerLink system.
Appointed voting member and Economic Workforce Adviser to Pittsburgh’s local Management Committee overseeing the City of Pittsburgh’s welfare programs.
Served six-month assignment as interim Manager of the Pittsburgh Partnership as Acting Assistant Director for the City of Pittsburgh responsible for all aspects of operations and funding streams including CDBG, ARRA, Welfare and WIA Title 1.
Served as Equal Opportunity Liaison for the City of Pittsburgh / Pittsburgh Partnership.
Supervised business development programs and on-the-job training contracts for multiple locations providing workforce development services in the Greater Pittsburgh area.
Developed a customized web based pre-screening tool for employers with high volume applications.
Consistently led the state as a Workforce Investment Area in expanding market share by obtaining new employer customers and job orders.
Developed web-based database for staff to track employer contacts and services.
Recognized with 2008 National Workforce Association award for Innovative Business Services and 2003 US Department of Labor Prism award for Outstanding Service to Business.
PNC Bank / Brokerage, Pittsburgh, PA
Progressed through various roles in retail and brokerage operations including Branch Manager, Senior Client Services Representative, and Investment Adviser. Sold bank and brokerage products, traded all types of equities, trained licensed employees on asset management accounts and maintained operational budget. Held FINRA Series 6, 63, 7 licenses and Pa insurance powers 100/101.
Business Administration, University of Pittsburgh
(Completed coursework towards degree)